Our Team

Our Team

Compassion. Dignity. Empowerment

At The Potters Care Ltd

Behind every care plan is a team of dedicated professionals—support workers, coordinators, and specialists—who bring empathy, expertise, and energy to their roles. We work collaboratively across disciplines to ensure that each individual receives holistic, tailored support.
We employ:

Positive Behaviour Support Leads:

Providing training to staff and direct support to clients facing complex challenging behaviours, employing positive, proactive, and preventive strategies.

Certified Support Workers:

Offering daily living assistance and personal care to our clients.

Project Managers:

Facilitating and co-ordinating all aspects of care to ensure daily high-quality service delivery.

Nominated Person and CQC Registered Manager:

Ensuring compliance with regulatory standards and overseeing the achievement of our strategic goals and vision.

Quality Assurance You Can Trust

At The Potters Care Ltd, quality isn’t just a promise—it’s a practice. We uphold the highest standards of care through a robust, person-centred assurance framework that includes:

  • Regulatory Compliance: We rigorously align with local and national healthcare regulations, including the CQC fundamental standards, ensuring safety, dignity, and accountability.
  • Responsive Feedback: We actively listen to the voices of those we support and their families, using feedback to shape and refine our services.
  • Continuous Improvement: Through regular internal audits, pursuit of NAS accreditation, and full engagement with CQC inspections, we foster a culture of learning, transparency, and excellence.

Technology and Innovation in Care

At The Potters Care Ltd, we use technology to streamline care and empower independence—making innovation central to every service we deliver.:

  • Secure Digital Records: Our electronic health systems ensure accurate, confidential, and efficient management of client information—supporting continuity of care and regulatory compliance.
  • Empowering Assistive Tech: From smart devices to adaptive tools, we integrate assistive technologies that foster autonomy, dignity, and improved quality of life for those we support.

Our Commitment to you

We create a nurturing environment where every individual is empowered to thrive through:

  • Personalised Care: Services tailored to each person’s unique needs and aspirations.
  • Respect and Independence: Supporting autonomy while upholding dignity at every step.
  • Community Connection: Encouraging meaningful relationships and active inclusion.